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Feedback and complaints

Somerville welcomes feedback and complaints. They assist us to improve our service delivery and to achieve quality continuous improvement across the organisation.

To lodge your feedback or a complaint, please fill out our Feedback and Complaints form below with all relevant details.

The Somerville Board and Management takes complaints very seriously. We always try our best to sort things out but there may be times when you want to talk to an objective third party. To do so, please contact the Health and Community Services Complaints Commission on 1800 004 474 or visit 

Privacy Statement

Somerville is committed to protecting your privacy. Information collected will be used for the sole purpose of improving our service delivery. Where required by law, or where otherwise consented, this information may be disclosed to a third party.


Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png.
If yes, we will contact you within three (3) business days.